Managing all aspects of Health & Welfare benefits …
Retiree administration is complex. Retiree benefits require several thousand data elements to correctly manage their benefits. Our robust billing system tracks variations that include employer contributions, plan costs, benefit choices, eligibility, cost share, retiree location, dates of retirement and other cost determinations. We are flexible so that we can administer each customer’s retiree configurations.
Keeping track of your retirees can be daunting. Let Retiree Assist maintain the link between your company and your retirees. We collect and maintain documentation for address changes, both permanent and seasonal. We investigate and document returned mail, updating the participant’s record appropriately. We assist authorized family members seeking guidance when there is a life event change. We monitor carrier invoices to confirm that enrollment changes are accurately reflected. Retiree benefits are expensive. We will help you manage that cost.
It’s your retiree program. We adhere to your premium billing schedule and payment requirements. We document all communications and processes. We issue premium due notices, late notices and termination letters. We notify new retirees, those aging into Medicare and surviving spouses. We provide a variety of payment options: check, ACH withdrawal and pension deductions.
Our billing services support premium collection from employees who do not have a payroll deduction but are required to pay their premiums.
Our friendly and knowledgeable customer service cares. We respond to questions ranging from insurance inquiries to billing issues. Our representatives are efficient without rushing the participant. Each customer service representative applies their experience from one call to identify potentially developing issues.